Last updated: 02 December 2025

Thank you for shopping with Crystal Resin Crafts.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website www.crystalresincrafts.com.

All orders are handmade and prepared with care. Processing times may vary depending on order volume.

• Standard processing time: 1–3 business days
   
• Custom or made-to-order items: 3–7 business days
   

Weekends and UK public holidays are not included in processing times.

If your order is delayed for any reason, we will notify you by email.

We ship orders using trusted UK couriers (Royal Mail, Evri, DPD, or similar).

Estimated delivery times:

• UK Standard Delivery: 2–5 business days
   
• UK Express Delivery: 1–2 business days
   
• International Delivery: 5–14 business days (varies by destination)
   

Delivery times are estimates and may be affected by courier delays, customs checks, or unexpected events.

Shipping costs are calculated at checkout and depend on:

• Your delivery address
   
• Weight and size of your order
   
• Shipping method selected
   

Occasionally, we may offer free shipping promotions.

Once your order has been dispatched, you will receive an email containing:

• A dispatch confirmation
   
• Tracking information (if applicable)
   

Tracking availability depends on the shipping method chosen.

If your parcel has not arrived within the estimated delivery window, please contact us at:
darren@crystalresincrafts.co.uk
We will help track your order and contact the courier if needed.

Please ensure your shipping details are correct.
We are not responsible for parcels delivered to an incorrect address provided by the customer.

We are not liable for delays caused by couriers, customs, or circumstances beyond our control (weather, strikes, etc.).

We offer international delivery to most countries.

Please note:

• Customs fees, import duties, or taxes vary by country and are the responsibility of the customer
   
• We are not responsible for delays caused by customs processing
   

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
   
• Photos of the packaging and damaged items
   

We will arrange a replacement or refund as appropriate.

Contact: darren@crystalresincrafts.co.uk

For information on returning products, please refer to our Returns & Refund Policy.
We do not accept returns for custom-made items unless they arrive damaged or faulty.

If you have any questions about shipping or delivery, please contact us:

Crystal Resin Crafts
Email: darren@crystalresincrafts.co.uk
Website: www.crystalresincrafts.com