Last updated: 02 December 2025

Welcome to Crystal Resin Crafts (“we”, “our”, “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.crystalresincrafts.com (the “Site”), make a purchase, or interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

We collect personal information to provide and improve our services. The types of information we may collect include:

• Name
   
• Email address
   
• Billing and shipping address
   
• Payment information (processed securely through third-party payment processors; we do not store full card details)
   
• Order details and purchase history
   
• Any information you submit through contact forms or customer service messages
   

When you browse the Site, we may automatically collect:

• IP address
   
• Browser type and version
   
• Device information
   
• Pages viewed, time on page, and referring website
   
• Cookies and similar tracking technologies
   

We use your information to:

• Process and fulfill orders
   
• Manage payments and refunds
   
• Provide customer support
   
• Communicate order updates and respond to inquiries
   
• Improve website performance and user experience
   
• Send promotional emails (only if you opt-in)
   
• Detect and prevent fraud
   

We use cookies to:

• Remember your preferences
   
• Keep your shopping cart active
   
• Improve website performance
   
• Analyze traffic and customer behaviour
   

You can disable cookies in your browser settings, but some site features may not work properly.

We do not sell your personal information.
However, we may share it with trusted third parties necessary to run our business, such as:

• Payment processors
   
• Website hosting providers
   
• Shipping carriers
   
• Marketing and analytics tools
   
• Fraud prevention services
   

These providers only receive the information required to perform their services and are obligated to protect your data.

We take appropriate technical and organizational measures to safeguard your data, including:

• Secure server environments
   
• Encryption where appropriate
   
• Restricted access to sensitive information
   

Although no online transmission is 100% secure, we strive to protect your data to the best of our ability.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
   
• Request corrections or updates
   
• Request deletion of your data
   
• Object to or restrict certain data processing
   
• Withdraw consent for marketing emails
   
• Request a copy of your data
   

To exercise any rights, contact us at:
darren@crystalresincrafts.co.uk

If you subscribe to our newsletter, you may receive updates, promotions, or product announcements.
You can unsubscribe at any time using the link in any email.

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Crystal Resin Crafts
Email: darren@crystalresincrafts.co.uk
Website: www.crystalresincrafts.com